Shipping Policy – strt-access.com

1. Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Street Access.
“Goods” refers to the items offered for sale on the Service, including art and craft supplies, notebooks and journals, pens and writing instruments, planners and organisers, premium stationery, and other stationery-related products.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the Street Access website, accessible from https://strt-access.com/.
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Website” refers to https://strt-access.com/ and any pages, features, or services made available through it.
“Shipping” refers to the preparation, dispatch, transportation, and delivery of Goods purchased through the Website.
“Shipping Provider” refers to a third-party courier, delivery company, logistics provider, or other service engaged to transport and deliver Orders.
“Delivery Address” refers to the address in Malaysia provided by You during checkout for the delivery of Your Order.
“Business Days” refers to working days observed by the Company and relevant delivery providers, excluding applicable public holidays and non-working days.
“Shipping Time” refers to the estimated period required to transport an Order after it has been dispatched, unless otherwise stated.
“Processing Time” refers to the period required to verify, prepare, pack, and arrange dispatch of an Order before it enters the delivery process.
“Applicable Law” refers to the laws and regulations applicable to the Company, the Service, and the delivery transaction concerned.

This Shipping Policy explains Our shipping arrangements, delivery coverage, estimated delivery timeframes, and the responsibilities of the Company and customers in relation to the delivery of Goods.

2. Shipping Policy Overview

Street Access is committed to providing a straightforward and convenient delivery experience for customers purchasing stationery and related products through Our Website.

We currently offer shipping within Malaysia only. We do not provide international shipping or overnight delivery.

Our standard shipping arrangements are as follows:

Delivery coverage: Malaysia only.
Shipping fee: Free shipping on eligible Orders.
Delivery timeframe: Within 7 days, subject to the conditions and qualifications set out in this Policy.
Overnight delivery: Not available.
International shipping: Not available.
Shipping method: Standard delivery through an available delivery provider.
Order tracking: Provided where available through the delivery provider or Our order communication process.

We aim to make delivery as convenient as possible while keeping shipping costs transparent. Customers will not be charged a separate standard shipping fee for eligible deliveries within Our stated Malaysian delivery coverage.

Any material change to Our shipping arrangements will be reflected in this Policy or communicated through the Website where appropriate.

3. Domestic Shipping Only

Street Access currently ships Orders to delivery addresses within Malaysia.

We do not accept Orders for international delivery outside Malaysia, including delivery to overseas addresses or international forwarding destinations where the intended delivery falls outside Our supported shipping coverage.

Customers must provide a valid Malaysian delivery address when placing an Order.

If You enter an address that falls outside Our delivery coverage, We may contact You to request a suitable Malaysian address or advise You that We cannot fulfil the Order as submitted.

If We are unable to deliver an Order because the delivery address is outside Our supported coverage, We will contact You to discuss the available options. If the Order cannot be fulfilled and payment has already been received, any applicable refund will be handled in accordance with Our Terms and Conditions and Applicable Law.

We reserve the right to restrict delivery to particular locations within Malaysia if a delivery provider does not service the destination or if exceptional operational circumstances make delivery impracticable.

Any such restriction will be communicated where reasonably practicable.

4. Free Shipping Policy

Street Access offers free standard shipping for eligible Orders delivered within Malaysia.

Customers will not be charged a separate standard shipping fee for deliveries covered by this Policy.

Free shipping applies to the delivery service arranged by Us for eligible Orders. It does not necessarily include optional third-party services that are not offered by Street Access.

If any additional charge is applicable to a particular transaction, We will disclose it before the Order is completed, where required by Applicable Law.

We do not advertise overnight delivery, express delivery, or other premium shipping services as part of Our current standard shipping offering.

Customers should review the total amount displayed at checkout before confirming an Order.

If a shipping charge is incorrectly displayed or applied to an Order that qualifies for free shipping, please contact Us so that We can investigate and arrange an appropriate correction.

5. Order Processing

After You place an Order, We will begin the necessary steps to review and prepare it for dispatch.

Order processing may include:

Reviewing the Order details.
Verifying payment where applicable.
Confirming product availability.
Picking and checking the ordered Goods.
Packing the Goods for transportation.
Preparing the shipment for collection or handover to the Shipping Provider.

Processing begins after the Order has been successfully submitted and the necessary payment and order information have been received.

Orders may require additional processing time if payment verification is pending, product availability needs to be confirmed, delivery details are incomplete, or additional checks are reasonably necessary.

We aim to process Orders promptly. However, processing time may vary depending on Order volume, product availability, weekends, public holidays, and other operational factors.

The delivery timeframe stated in this Policy should be understood in conjunction with the processing and dispatch arrangements described here.

Where an Order is expected to experience a material delay, We will make reasonable efforts to inform You through the contact details provided with the Order.

6. Delivery Timeframe

Our standard delivery timeframe is within 7 days, subject to the qualifications set out in this Policy.

The estimated delivery period may be affected by:

The date and time the Order is placed.
Order processing and dispatch arrangements.
The availability of the ordered Goods.
The delivery destination within Malaysia.
The operating schedule of the Shipping Provider.
Weekends and public holidays.
Severe weather, flooding, or other transport disruptions.
Incorrect or incomplete delivery information.
Unforeseen circumstances affecting the delivery network.

Unless expressly confirmed otherwise at checkout or in an Order confirmation, the 7-day delivery timeframe is an estimate of the standard delivery period rather than a guarantee that every parcel will arrive at a particular hour or on a particular date.

Where the Website or an Order confirmation specifies a more precise delivery commitment, that commitment will be considered alongside these Terms and Applicable Law.

If Your Order has not arrived within the expected period, please contact Us so that We can review its status and, where possible, assist with the delivery provider.

Nothing in this section removes any rights You may have if Goods are not delivered within an applicable statutory or contractually agreed timeframe.

7. No Overnight Delivery

Street Access does not currently offer overnight delivery.

Customers should not assume that an Order placed today will arrive the following day.

All Orders are handled through Our standard processing and delivery arrangements, subject to product availability and delivery coverage.

If You require Goods for a specific event, school term, work requirement, gift, or other deadline, We recommend placing Your Order sufficiently in advance to allow time for processing and delivery.

We cannot promise overnight arrival or a specific delivery hour unless We expressly confirm such an arrangement in writing.

Requests for urgent delivery may be noted by Our customer service team, but such requests do not create an obligation to provide an overnight or expedited service that We do not offer.

8. Shipping Methods and Delivery Providers

We may engage third-party courier companies or logistics providers to transport and deliver Orders.

The specific Shipping Provider may vary according to the delivery destination, operational availability, parcel characteristics, and other fulfilment considerations.

We aim to use suitable delivery services for the Goods being shipped.

The Shipping Provider may determine the delivery route, delivery sequence, estimated arrival time, and other operational details within its delivery process.

Where tracking information is available, We may provide a tracking number, tracking link, or other relevant delivery information.

The availability and frequency of tracking updates depend on the systems and procedures used by the relevant Shipping Provider.

We do not currently offer overnight delivery as a separate shipping method.

9. Delivery Areas Within Malaysia

Our shipping service is intended for delivery addresses within Malaysia that are supported by Our delivery arrangements.

The availability of delivery may depend on the Shipping Provider’s service area and its ability to reach the specified address.

Some remote, rural, restricted-access, or otherwise difficult-to-reach locations may require additional transit time or may not be serviced by a particular provider.

If a delivery destination cannot be serviced, We may contact You to discuss an alternative delivery arrangement where one is reasonably available.

If no suitable delivery arrangement is available, We may be unable to fulfil the Order to that destination.

Where an Order cannot be delivered and has already been paid for, We will handle cancellation and any applicable refund in accordance with Our Terms and Conditions and Applicable Law.

10. Accurate Delivery Information

You are responsible for providing complete and accurate delivery information when placing an Order.

This information should include, where applicable:

Recipient’s full name.
Malaysian delivery address.
Building, unit, floor, or apartment number.
Postcode.
State and city or district.
Contact telephone number.
Any reasonable delivery instructions needed to locate the address.

Please review Your details carefully before confirming an Order.

Street Access cannot guarantee successful delivery where the information provided is inaccurate, incomplete, outdated, or insufficient to identify the intended destination.

If You discover an error after placing an Order, contact Us as soon as possible.

We will make reasonable efforts to assist with an address correction before dispatch. However, changes may not be possible once an Order has been packed, handed to the Shipping Provider, or entered into its delivery network.

Additional delays may occur if a delivery provider must verify or correct address information.

Where a failed delivery results from inaccurate information supplied by the customer, We will review the circumstances and explain any available options, subject to Applicable Law.

11. Order Confirmation and Dispatch Notifications

After successfully submitting an Order, You may receive an electronic confirmation acknowledging receipt of Your purchase request.

The confirmation may contain details such as the Order number, ordered Goods, delivery address, amount paid, and other relevant information.

A confirmation that We have received Your Order does not necessarily mean that the Order has been dispatched.

Where dispatch notifications are available, We may send a further communication when the Order has been handed to the Shipping Provider.

Please retain Your Order confirmation for reference if You need to contact Us about the shipment.

If You do not receive an expected confirmation, check Your email’s spam or junk folder and verify that the correct email address was provided.

If the confirmation is still unavailable, please contact Us using the details provided in this Policy.

12. Order Tracking

Where tracking is supported by the Shipping Provider, We may provide tracking details after dispatch.

Tracking information can help You monitor the progress of Your shipment and identify delivery updates recorded by the provider.

Please allow reasonable time for tracking information to appear after dispatch, as some providers do not update tracking systems immediately.

Tracking information may include statuses such as shipment received, in transit, out for delivery, delivery attempted, or delivered.

These statuses are generated through the provider’s systems and may not always reflect the parcel’s exact physical location in real time.

If the tracking information appears incorrect, remains unchanged for an extended period, or indicates an unexpected delivery outcome, please contact Us.

We will make reasonable efforts to investigate the matter and assist You where possible.

Tracking availability is dependent on the Shipping Provider. We cannot promise that every shipment will have continuous or detailed tracking unless this is expressly stated for the relevant Order.

13. Delivery Attempts and Recipient Availability

Customers should ensure that someone is available to receive the shipment where the delivery provider requires a recipient to be present.

The Shipping Provider may attempt delivery according to its own procedures.

If delivery cannot be completed because no recipient is available, access to the premises is restricted, or other delivery requirements are not met, the provider may make another attempt, contact the recipient, arrange collection, or take another action permitted by its delivery procedures.

The available options depend on the provider and the circumstances of the shipment.

Please follow any instructions issued by the Shipping Provider to arrange redelivery or collection.

If a parcel is returned to Us because delivery could not be completed, We will contact You where reasonably practicable to discuss the available options.

Any additional delivery arrangements or costs will be explained before they are agreed or applied, subject to Applicable Law.

We will not treat a failed delivery attempt as proof that the customer has received the Goods.

14. Incorrect, Incomplete, or Missing Items

We take reasonable steps to ensure that Orders are checked and packed according to the details submitted by customers.

If Your parcel contains the wrong product, an incorrect quantity, or an item that appears to be missing, please contact Us promptly.

Please provide Your Order number and explain which item or items are affected.

We may request photographs of the parcel, packaging, shipping label, and received items where such information would help Us investigate the issue.

After reviewing the circumstances, We will explain the available resolution.

Depending on the issue and Applicable Law, the resolution may include supplying a missing item, arranging a replacement, issuing a refund, or providing another appropriate remedy.

We aim to resolve verified fulfilment errors fairly and efficiently.

This process does not limit any statutory rights or remedies that may apply.

15. Damaged Parcels and Goods

Although We take reasonable care when packing Orders, damage may occasionally occur during transportation.

If Your parcel arrives visibly damaged, or if the Goods inside appear damaged, please contact Us as soon as reasonably practicable.

Where possible, retain the packaging and take photographs of the parcel, shipping label, and damaged Goods.

This information may help Us investigate the issue with the Shipping Provider and determine the appropriate resolution.

Please do not discard relevant packaging or evidence before contacting Us if it may reasonably assist with the investigation.

We will review the circumstances and advise You of the next steps.

Where the Goods are damaged, defective, or otherwise fail to meet applicable legal requirements, We will provide any remedy required by Applicable Law.

Nothing in this section makes a customer’s right to a lawful remedy dependent solely on the availability of photographs or other supporting evidence.

16. Delayed Shipments

We aim to deliver Orders within the stated timeframe. However, delays may occur due to circumstances affecting processing, transportation, or delivery.

Examples include:

Public holidays and periods of high order volume.
Adverse weather conditions and flooding.
Road closures and transport disruptions.
Courier operational delays.
Incomplete or incorrect delivery information.
Temporary service interruptions.
Other circumstances outside Our reasonable control.

If a shipment is delayed, We will make reasonable efforts to assist You in determining its status.

Where tracking information is available, You may also review the provider’s latest updates.

If the delay is significant, or the shipment appears to be lost, please contact Us so that We can assess the circumstances and take reasonable follow-up action.

Where an Order is not delivered within an applicable legal or agreed contractual timeframe, Your rights will be determined by the relevant agreement and Applicable Law.

We will not rely on this section to avoid a refund, replacement, cancellation, or other remedy where such a remedy is legally required.

17. Lost Shipments

If Your Order appears to have been lost in transit, please contact Us with Your Order number and any available tracking information.

We will review the shipment status and, where appropriate, make enquiries with the Shipping Provider.

The investigation may require time because the provider may need to review its scanning records, delivery information, or other shipment details.

We will communicate with You as reasonably practicable while the matter is being investigated.

If the Goods are confirmed to be lost, or delivery cannot be established within a reasonable period, We will determine the appropriate resolution in accordance with the Order terms and Applicable Law.

Depending on the circumstances, this may include a replacement, refund, or another suitable remedy.

We will not require You to resolve a delivery dispute solely with the Shipping Provider where the relevant obligations remain those of Street Access.

18. Incorrect Delivery or Delivery to the Wrong Address

If tracking indicates that Your parcel has been delivered but You have not received it, please check whether it was accepted by an authorised household member, reception desk, building management, or another person permitted to receive parcels at the address.

You may also check any delivery instructions or notifications supplied by the Shipping Provider.

If the parcel remains missing, contact Us promptly.

We will make reasonable efforts to investigate the delivery record and liaise with the provider where appropriate.

If the parcel has been delivered to an incorrect address or otherwise mishandled, We will assess the circumstances and determine the appropriate resolution under Applicable Law.

We will not assume that You have received the Goods solely because a tracking system displays a delivered status if the delivery is disputed.

19. Changes to an Order After Placement

If You need to change an Order after submission, please contact Us as soon as possible.

Depending on the status of the Order, We may be able to assist with changes to the delivery address, recipient details, or other information.

Changes cannot be guaranteed once an Order has been processed, packed, dispatched, or transferred to the Shipping Provider.

If a change cannot be made, We will explain any available alternatives.

A change to the delivery address must remain within Our supported Malaysian delivery coverage.

We do not offer international address changes or international forwarding arrangements as part of Our current shipping service.

Where an Order has already been dispatched, You may need to follow the Shipping Provider’s available procedures, where applicable.

20. Order Cancellation and Shipping

If You wish to cancel an Order, please contact Us as soon as possible.

We will review the status of the Order and determine whether cancellation is still reasonably practicable.

Orders that have not been dispatched may be easier to cancel than Orders already handed to a Shipping Provider.

If cancellation is accepted and payment has been received, any applicable refund will be processed in accordance with Our Terms and Conditions and Applicable Law.

If an Order has already been dispatched, cancellation may no longer be possible through the ordinary order-processing process.

In such circumstances, You may need to follow the applicable return procedure.

Nothing in this section removes any statutory cancellation rights or consumer remedies that apply to the transaction.

21. Shipping and Returns

Free shipping applies to eligible outbound deliveries within Malaysia as described in this Policy.

The treatment of delivery costs associated with returns depends on the reason for the return, Our applicable return policy, and Applicable Law.

If Goods are faulty, damaged, incorrect, or otherwise give rise to a legal remedy, We will explain the applicable return arrangements and handle relevant costs in accordance with the law.

For change-of-mind returns, the conditions and any applicable costs will be governed by Our Return, Refund and Exchange Policy, subject to any mandatory consumer rights.

Customers should contact Us before returning Goods so that We can provide appropriate instructions.

Unannounced returns may take longer to identify and process.

Please do not send Goods to an address other than the return address or instructions provided by Our customer service team.

22. Packaging and Handling

We aim to pack Goods appropriately for ordinary transportation, taking account of the nature of the items being shipped.

Packaging may vary depending on the size, quantity, shape, and characteristics of the Goods.

Stationery items may include paper products, writing instruments, art supplies, planners, organisers, or other materials requiring different packing arrangements.

We take reasonable steps to reduce the risk of damage during ordinary handling and transportation.

However, packaging appearance may vary, and the use of a particular type of packaging is not guaranteed unless expressly stated.

Any packaging requirements imposed by Applicable Law or reasonably necessary for product safety will be observed.

23. Multiple Items and Split Shipments

Where an Order contains several items, We will generally aim to prepare and ship the items together where reasonably practicable.

However, some Orders may require separate parcels or shipments because of product availability, packaging requirements, fulfilment arrangements, or operational circumstances.

If an Order is split into multiple shipments, the parcels may not arrive at the same time.

Where possible, We will provide relevant dispatch or tracking information for the separate shipments.

Free standard shipping will continue to apply to eligible Orders in accordance with this Policy. We will not introduce an undisclosed shipping charge merely because We choose to split an eligible Order into multiple shipments.

If an item cannot be supplied, We will contact You and arrange an appropriate solution in accordance with Our Terms and Conditions and Applicable Law.

24. Public Holidays and Peak Periods

Delivery and processing times may be affected by Malaysian public holidays, festive seasons, promotional campaigns, and other periods of unusually high order volume.

During these periods, We and the Shipping Provider may experience increased demand.

Customers are encouraged to place Orders early if they intend to use the Goods for a specific date or occasion.

The standard 7-day delivery estimate remains subject to the conditions described in this Policy and any more specific commitment communicated for an Order.

If a material delay becomes apparent, We will make reasonable efforts to provide relevant information.

We do not offer overnight delivery during peak periods or public holidays.

25. No International Shipping

Street Access does not currently ship internationally.

We do not accept international delivery requests to destinations outside Malaysia, including overseas residential addresses, offices, or other foreign destinations.

Customers outside Malaysia may browse publicly accessible Website content, but an Order can only be fulfilled where a valid delivery address falls within Our supported Malaysian delivery coverage.

We do not undertake international customs clearance, export documentation, international postage, or cross-border delivery as part of Our current shipping service.

If You require international delivery, We regret that We are unable to accommodate that request at this time.

This restriction may be reviewed in the future, but no international shipping service should be assumed to be available unless We expressly announce it.

26. Customer Responsibilities

To help ensure a smooth delivery process, You agree to:

Provide accurate delivery and contact information.
Review Your Order details before submitting payment.
Ensure that the delivery destination is within Malaysia and within Our supported coverage.
Remain reasonably available to receive the parcel or follow the provider’s delivery instructions.
Monitor available Order and tracking updates.
Contact Us promptly if an Order is missing, delayed, damaged, or incorrect.
Follow reasonable instructions relating to return or delivery investigations.

You should also keep Your Order confirmation and relevant delivery communications until the Order has been received and any related issue has been resolved.

These responsibilities are intended to facilitate delivery and do not remove any obligations that remain with Street Access or any statutory rights available to You.

27. Our Responsibilities

Street Access will take reasonable steps to:

Process Orders accurately and efficiently.
Arrange free standard shipping for eligible Orders within Malaysia.
Communicate relevant Order information where available.
Provide a delivery timeframe consistent with the information disclosed for the Order.
Assist with reasonable delivery enquiries.
Investigate reported missing, damaged, incorrect, or delayed shipments.
Provide appropriate remedies where required by Our contractual obligations or Applicable Law.

We aim to communicate clearly and treat customers fairly throughout the delivery process.

Our responsibilities will be interpreted in accordance with these Terms, the relevant Order confirmation, and Applicable Law.

28. Privacy and Delivery Information

To fulfil an Order, We may need to use and share relevant customer information with authorised delivery and logistics providers.

This information may include the recipient’s name, delivery address, contact number, Order reference, and other details reasonably required to transport and deliver the Goods.

We will use such information for delivery, customer support, and other lawful purposes consistent with Our Privacy Policy and applicable personal data protection requirements.

We do not intend for delivery information to be used for unrelated purposes without an appropriate legal basis.

Where a delivery provider processes Personal Data independently, its own applicable privacy terms may also apply.

For more information about the collection and handling of Personal Data, please refer to Our Privacy Policy or contact Us using the details provided below.

29. Limitation of Shipping-Related Liability

We will make reasonable efforts to fulfil Orders and assist customers with delivery issues.

Delivery may occasionally be affected by circumstances outside Our reasonable control, including severe weather, transport disruptions, public emergencies, or interruptions affecting third-party logistics networks.

Where such circumstances arise, We will endeavour to provide appropriate information and assistance.

Nothing in this Policy excludes or restricts any liability, consumer right, statutory guarantee, or remedy that cannot lawfully be excluded or restricted.

In particular, this Policy does not remove any applicable right to a refund, replacement, cancellation, or other remedy where Goods are not delivered as required by law or by an applicable contractual commitment.

Any dispute about delivery will be assessed according to the facts, the relevant Order terms, and Applicable Law.

30. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in Our delivery arrangements, business operations, logistics providers, Website features, or legal requirements.

The latest version will be published on the Website with an updated “Last Updated” date.

Changes will generally apply from the date of publication unless a different effective date is stated or Applicable Law requires otherwise.

Changes will not retroactively remove rights that have already accrued or alter an existing Order in an unlawful manner.

If a material change affects an existing Order, We will handle the matter in accordance with the relevant agreement and Applicable Law.

Customers are encouraged to review this Policy periodically.

31. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or relating to this Shipping Policy shall be dealt with in accordance with the dispute resolution provisions in Our Terms and Conditions and the applicable laws of Malaysia.

Subject to mandatory consumer protection provisions and applicable rules concerning jurisdiction, the courts of Malaysia shall have jurisdiction over disputes arising from or relating to this Policy.

Nothing in this section limits any right You may have to bring a claim before a court or tribunal where such right is provided by Applicable Law.

32. Contact Us

If You have any questions, concerns, or requests regarding shipping, delivery, tracking, or an existing Order, please contact Us using the details below.

Company Name: Street Access

Website: https://strt-access.com/

Email: street.access@outlook.com

Phone: +60 11-5874 1583

When contacting Us about an existing Order, please include Your Order number and a brief description of the issue so that We can assist You more efficiently.

We will make reasonable efforts to review enquiries and provide an appropriate response.

By placing an Order through the Street Access Website, You acknowledge that You have had the opportunity to review this Shipping Policy and understand Our current shipping arrangements, subject always to Your rights and protections under Applicable Law.